FAQ
How can we help?
Ordering
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
We completely get it, we change our minds too! Please email help@weathermanumbrella.com.au for assistance.
Returns & Exchanges
Our return and exchange policy is simple: we want you to be happy with your purchase.
All of our items are covered by our return and exchange policy. We'll be happy to accept returns, refunds, and or exchange requests within the following timeframes:
- Returns will be accepted for refunds within 30 days of purchase.
- Exchanges for another product or store credit must be requested within 45 days of purchase.
Please follow these guidelines when returning your items:
- Items should be returned to us in good gondition and in their original packaging.
- Items that fall outside the above guidelines will be accepted at our discretion.
- It may take up to 14 business days to fully process your return.
- Shipping fees are non-refundable.
Please email help@weathermanumbrella.com.au.
Shipping
We ship via Australia Post.
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
STANDARD POST
NSW / VIC / ACT Metro: 2-4 Business Days
QLD / SA / WA / TAS Metro: 3-6 Business Days
NT Metro: 5-7 Business Days
EXPRESS POST
NSW / VIC / ACT Metro: 1-2+ Business Days
QLD /SA / WA / TAS Metro: 2-3+ Business Days
NT Metro: 3-4+ Business Days
Orders placed after midday on a Friday, anytime on a Saturday, Sunday, or on a public holiday will be processed the next working day. The times above are approximate delivery times and exclude courier delays, processing times, and public holidays. All shipments are tracked.
Standard shipping is free on all orders. Deliveries take approximately 2-7 business days.
Get in touch
Have questions about your order, or a general enquiry?
Please email us at help@weathermanumbrella.com.au for assistance.